Contact Us

This page explains how to reach the editorial team at USA Online Casinos, what we can realistically help with, and where to go instead when your question is about your own casino account. Most messages we receive fall into one of three groups: a question about how a free spins or deposit bonus actually works, a correction to something published on carmelita.net, or a dispute with an operator that has stalled. Each needs a different route, and the wrong route wastes days.

What to send us, and what we can answer

We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process withdrawals, issue free spins, verify identity documents or lift account restrictions. Nobody here can look up your balance or release a pending payout.

What we can do:

• Explain the mechanics behind a listed offer — wagering requirements, maximum bonus bet, bonus expiry dates and cashout caps — in plain language
• Point you to the section of an operator's terms that governs the thing you are arguing about
• Correct or update anything on the site that is inaccurate or out of date
• Explain the general complaint path in a state-regulated market, and what a regulator will and will not look at
• Answer questions about how we rank, what our editorial ratings mean, and how our affiliate arrangements work

What we cannot do: intervene in a withdrawal dispute on your behalf, guarantee any outcome with an operator, advise on your personal tax position, or confirm that a specific casino is legally available where you live. Legal availability is set state by state, and only the operator and your state regulator can confirm it for your address.

Writing a message we can act on

1. Name the casino and the exact promotion as it appears on their site, not a paraphrase.
2. Give the dates — when you claimed it, when you deposited, when the problem started. US format is fine.
3. Quote the term you think applies, or the message the site showed you.
4. Say what you have already done: emailed support, opened a live chat, uploaded documents.
5. Never send account numbers, full card details, passwords, Social Security numbers or copies of ID. We have no use for them and do not want them.

How this site makes money

USA Online Casinos earns commission when a reader follows a link to an operator and opens an account. That funds the research. It does not buy a position on a list, a higher editorial rating or a softer write-up, and it does not change the terms attached to any offer. Where we have a commercial relationship with a brand we cover, it sits alongside every other brand in the same assessment. If you think a page reads like an advertisement rather than an assessment, that is worth writing in about — we would rather hear it than not.

Questions about the offers we list

The bonuses on our top list drive most of our inbox, and the free spins components drive most of that. Three of the highest-rated entries below show the range, and the differences between them explain why "biggest number" is a poor way to choose.

Raging Bull — 410% up to $10,000 plus 50 free spins

It sits top of our list on the scale of the headline package: a very large match percentage paired with a free spins allocation, which is an unusual combination at this size. Our editorial rating is 10.0. That rating reflects the breadth of the offer and the depth of the slots catalogue behind it, not a measure of how easy the money is to withdraw.

The conditions matter more than the percentage. Large match bonuses of this shape normally carry heavy playthrough, a capped maximum bet while bonus funds are live, and a limit on what a free spins round can convert to cash. Read the promotional terms in full before depositing and check which game the 50 spins are locked to. The limitation is straightforward: a 410% match on a small deposit still produces a wagering total most casual players will not clear before the bonus expires.

Magician Bet — 101% no wagering

This one earns its place for the opposite reason. At a 9.9 editorial rating, it is the offer we point readers to when they write in confused by playthrough math. A no-wagering structure means the bonus is not trapped behind a multiple of the deposit — what you win is treated differently from a standard match bonus.

The trade-off is size. A 101% match is modest next to the four-figure headlines elsewhere on the list, and "no wagering" is not the same as "no conditions" — maximum conversion, minimum deposit and eligible-game rules typically still apply, and there are no free spins attached here. Verify the current terms on the operator's page before you commit.

Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser

Rated 9.8, this is the clearest example on our list of free spins tied to a named title. The spins are allocated to Cash Chaser specifically, which removes the guesswork about eligibility but also removes your choice of game. If the title's volatility or return to player does not suit you, that portion of the offer is worth less to you than the headline implies.

The 375% match sits in similar territory to Raging Bull's and carries the same practical caution around playthrough and maximum bet limits. Its limitation is the narrowness: one game, a fixed number of spins, and a value per spin that the terms set rather than you.

Side by side on the free spins question

Casino	Headline offer	Free spins included	Editorial rating
Raging Bull	410% up to $10,000 + 50 Free Spins	Yes — 50	10.0
Magician Bet	101% No Wagering	No	9.9
Slots of Vegas	375% Bonus + 50 Free Spins on Cash Chaser	Yes — 50, on one title	9.8
Uptown Aces	600% For New Players	No	9.6
Bets.FM	225% deposit bonus up to 1 BTC + 225 Free Spins	Yes — 225	8.7

Card Crush (9.4) and Amazon Jackpots (8.9) sit outside this comparison because their welcome rewards are coin and entry packages rather than cash matches with spins. Zumba Cards (9.2) advertises a 250% deposit bonus up to 250 SC, and BetUS (9.0) a 200% match up to $4,000; Slots and Casino (8.8) spreads 500% up to $2,500 across three deposits. Ratings are our editorial assessment, not customer review scores.

Money questions we get asked before signup

Nothing on USA Online Casinos costs you anything to read. The cost sits at the operator end, and the questions below come up constantly.

• Minimum deposit. Most welcome packages have a floor below which the bonus does not trigger. Deposit under it and you get the funds but not the match or the spins.
• Paying in. Debit cards are the most widely accepted route for US players. Credit card acceptance varies by issuer and by state, and some banks decline gambling transactions outright. Bank transfer and ACH are common for larger amounts. E-wallet availability, including PayPal, differs by operator and by state — check the cashier before you commit, rather than assuming.
• Getting paid out. Withdrawal methods are usually narrower than deposit methods, and many operators require you to withdraw back to the method you used. Expect a minimum withdrawal amount, a per-transaction or weekly cap, and a processing window on the operator's side before your bank's own timeline starts.
• Fees. Some deposit methods carry a fee, some withdrawals do below a threshold, and currency conversion can apply if a method settles outside USD. The cashier page is where these are disclosed.
• Verification. KYC checks are standard. Expect to supply photo ID and proof of address, and on larger balances a source-of-funds check. Completing this before your first withdrawal request is the single most effective way to avoid a delay — and the most common reason people write to us about a stalled payout.

What the sites on our list actually offer

If your question is about finding a particular kind of game rather than a particular bonus, the categories break down like this:

• Slots — the bulk of most catalogues, and where free spins are almost always spent. Return to player and volatility vary widely between titles; both are worth checking before you use spins with a fixed value.
• Progressive jackpots — pooled prize slots. Frequently excluded from bonus play or capped in what bonus winnings can convert.
• Table games — blackjack, roulette and baccarat. These often contribute at a reduced rate toward wagering requirements, or not at all.
• Live dealer rooms — real dealers streamed in real time. Usually excluded from free spins offers entirely.
• Mobile play — browser-based mobile casino games are near-universal; a dedicated mobile app is not. Confirm on the operator's own site.

Game outcomes on digital titles are produced by random number generators, and the software providers behind the catalogue are a reasonable proxy for how thoroughly those systems have been examined.

Sports betting and the other product lines

Several brands on our list run more than a casino. BetUS is the clearest example: sportsbook and casino under one account, with separate promotions for each. That matters for a practical reason — a casino bonus almost never carries over to sports wagers, and sports bets rarely count toward casino playthrough. Poker rooms and racebook sections work the same way, on their own terms and their own balances where the operator separates them. Card Crush, Zumba Cards and Amazon Jackpots run coin- and sweeps-style formats rather than conventional cash casino play, which changes how redemptions work entirely. If you write in about a bonus, tell us which product it belongs to; it saves an exchange.

Eligibility, state rules and where complaints really go

You must be 21 or over to gamble at an online casino in the United States, and you must meet the operator's own eligibility rules. Online casino gambling in the US is regulated at state level, not federally — legality, licensing and which operators may serve you all depend on the state you are physically in when you play. Accepting sign-ups from US residents is not the same thing as being authorized to serve players in your state. We do not claim a specific licence for any brand on this page; verify current licensing directly with the operator and with your state's gaming regulator.

If a casino has not resolved a problem, the sequence that works is: exhaust the operator's own complaints procedure in writing and keep the reference number, then escalate to the licensing regulator for the jurisdiction the operator names in its terms. We can explain that path and help you read the terms, but we have no authority over any operator and cannot compel a payout.

On the player-protection side, the tools worth knowing about are deposit and loss limits, session reminders, self-exclusion and third-party gambling blocking software. Our responsible gambling guidance covers how each works and where to find national support. Gambling is entertainment with a cost attached, never a way to make money or fix a financial problem. If it has stopped feeling like entertainment, the support lines listed on that page are free and confidential.

Corrections, feedback and working with us

Corrections get priority. Offers move, terms change and states amend their rules; if something here is wrong, tell us what and where, and we will check it against the operator's current published terms and update the page. Findings on this page were last reviewed on Sep 25, 2026 by Sydney Porter.

Also welcome: suggestions for casinos or topics to cover, questions about our methodology, and press or partnership enquiries — which go to the same place and get the same editorial answer, namely that coverage is not for sale. More on who we are sits on our about page, and the rules governing use of carmelita.net are set out in the terms and conditions.

Common questions

Can you get my withdrawal released?

No. We have no access to any operator's systems and no authority over their decisions. In almost every case we see, a stalled withdrawal is waiting on outstanding KYC documents or a source-of-funds check. Ask the operator in writing exactly which document is missing, and keep the response.

Do you reply to everyone?

We read everything. We prioritise corrections and factual queries about published pages. Requests to act as an intermediary with a casino are outside what we do, and general "which casino should I pick" questions are usually better answered by the comparison pages themselves.

Will contacting you affect my account at a casino?

No. We have no relationship with your player account and do not pass reader messages to operators.

Can you tell me whether a casino is legal in my state?

Not definitively. Rules differ by state and change, so the reliable sources are your state's gaming regulator and the operator's own terms for your location. We can explain what to look for.

Why does a lower-rated casino sometimes suit me better?

Because our editorial rating measures the overall package, not your priorities. If you dislike playthrough math, a smaller no-wagering offer may serve you better than a headline four-figure match — the ratings are a starting point, not an instruction.

Choosing where to go next

If your question is about a specific bonus, read that operator's promotional terms first — the answer is there more often than not. If you want to understand a mechanic in general, our guides cover wagering requirements, payment methods and withdrawal timelines in more depth. And if something on carmelita.net is wrong, send it over. Accuracy is the only thing this site has to offer.